Iceland – British Airways and Lost Luggage

The flight to Reykjavik was from London Gatwick and as this involved the thoroughly unpleasant ordeal of using the M25 London orbital motorway we set out the night before and stayed at the Gatwick Radisson Hotel next to the airport on an excellent overnight deal that included free car parking.

This should have made things relatively straightforward the next morning when we had an early flight to Iceland.  Of course this turned out not to be the case.  We woke up in good time but then inexplicably dawdled about and missed the airport shuttle bus and had to wait for the next one to arrive.

This shouldn’t have been a problem but although they were scheduled to run every fifteen minutes this involved a forty-minute delay while the driver fiddled about while he waited for a guest who was checking out of the hotel at the pace of an arthritic snail.  When we finally arrived at the airport there was a fast track booking in service, which we got all the way through to the end when it asked for credit card details used in the original transaction.

As this was twelve months ago naturally we didn’t have them so we had to abandon the process and queue in the old fashioned way.  It looked like we would surely miss the plane, but just when I was about to give up and go home the checking-staff finally called us to the front so that we could get through on time.

Ordinarily this would not have been a problem either, you don’t need too much time in the departure lounge after all, but on this occasion we had a vital transaction to make.


Iceland is notorious for the high price of wine and beer because the Government imposes heavy taxes; this is ostensibly to reduce the scourge of alcoholism but probably just an excuse to raise excessive revenues.  We needed some sensibly priced wine to take with us so after exchanging sterling for krona, we made straight for duty free to make the important purchase and bought two boxes of wine that we calculated would be sufficient to see us through the three days.  Then followed a quick sprint to the departure gate and arrival with only minutes to spare.

This was a British Airways flight so there was a level of sophistication to which we have become unaccustomed in our travels with the budget airlines and here are just a few things that British Airways do better than Ryanair; on this flight there were comfortable leather seats, flight attendants in smart uniforms, ample legroom for stretching out, a bag of breakfast, complimentary drinks and a pretty blonde Icelandic girl in the seat next to me and whilst we were in the air we had nothing but good things to say about the airline.

Things changed however when we arrived in Reykjavik and here is something that Ryanair do better than British Airways; they remember to put your luggage on board the same aircraft as you and deliver it to the same airport at the same time.

Arrival in Reykjavik started well enough with duty free being helpfully opened for arriving passengers and I was able to purchase moderately priced beer to see me through the three days and after this important purchase we waited for the luggage to arrive on the baggage carousel.

And we waited for quite a while longer than usual because although one bag came through quickly, there was no sign of the other.  Luckily for me it was mine that had come through.  We watched the conveyor belt complete about five full cycles and a forlorn pink suitcase go round at least four, when it began to dawn on us that the bag probably wasn’t going to come through the little hole in the wall where the luggage came from.

Apologetic staff at the arrivals desk confirmed that unfortunately the bag was still in London but assured us that it would arrive the next day and be delivered directly to our hotel.  This was British Airways and they seemed to display a degree of confidence and efficiency about their handling of the situation so we were certain that this promise would be fulfilled.

After completing forms about the missing luggage we were obliged to explain the situation to the Icelandic customs officer who was a bit unnecessarily sharp with us and who seemed to be showing an unnerving amount of interest in the alcohol supplies that were the equivalent of eight bottles of red wine and six litres of beer.  I don’t know if we had too much but he waved us through anyway with a charmless sneer and we went through to the arrivals hall to pick up our hire car and after completing the hiring formalities discovered that it was cunningly hidden at the very back of a car park with hopelessly inadequate signs to assist.  Welcome to Iceland!

We had landed through a thick grey sky heavy with rain and outside the weather was wet and not at all inviting.  It wasn’t heavy rain, just that low cloud and mizzle that is cold, damp and depressing.  Reykjavik was about a fifty-kilometre drive and it was across a barren lunar type landscape with black granite rocks and no vegetation at all except for vibrant green moss that was stubbornly clinging to the boulders.

Approximately three-quarters of Iceland is completely barren of vegetation and plant life consists mainly of grassland which is regularly grazed by livestock.  The only tree native to Iceland is the northern birch but humans of course have damaged the delicate ecosystem because birch forests were heavily exploited over the centuries for firewood and timber.  Deforestation resulted in a loss of critical top soil due to erosion, greatly reducing the ability of birches to re-establish themselves.  Today there are very few trees in only a few isolated areas of the island.

This was an unfamiliar terrain unlike anything that I had seen before and it reminded me of a tray of freshly baked muffins that had risen quickly due to the heat and had split and cracked as though some mighty force from below and heaved them up through the earth’s crust, which of course is exactly what had happened.


16 responses to “Iceland – British Airways and Lost Luggage

  1. Sorry about your bags…but love the colorful houses and you look like you’re having a wonderful time! ~Sherry~

  2. The lovely sight of those colorful houses make up for the inconveniences of lost luggage. 😉

  3. I wonder if this is why BA stopped flying this route from Gatwick? 🙂

  4. I’m almost ready to take the plunge and book up for a March trip to Iceland – not with BA though! Icelandair will fly from BHX from early next year and they’re fairly cheap. Just off to read the rest of your Iceland posts…

    • Just go, I am certain that you will like it. I can give you some hotel recommendations if you need them!

      • Yes please! Flights booked last night. Did you stay in REY or near the Blue Lagoon?

      • Both. There is a very good hotel in Kevlavik called the Berg. Excellent accommodation and convenient for the airport. There is not a great deal to do in Kevlavik so you will probably want to find somewhere in Reykjavik, there are lots of medium price hotels there. Be careful with car hire – there are lots of additional insurance add ons. When do you go?.

      • Cheers, we go early March but will rely on tour companies/public transport. No way I’m hiring a car! Best Western in Reykjavik looks good – £70 with breakfast. I expected hotels to cost a lot more. How much was food and beer?

      • I think you would be better hiring a car and driving is easy because there is so little traffic. We booked Best Western but when we arrived they were double booked and they sent us to another hotel close by but no complaints because it turned out to be even better. Had a drink at BW, it was very nice.
        Food and beer is surprisingly reasonable since the financial crash. A good restaurant near the BW called Harry’s. Two course meal (generous portions) about £20, pint of Gull beer about £5.
        When you arrive at the airport there is a duty free shop so it is worth getting some beer and wine there, it is much cheaper than in the regular shops.

      • Thanks, will look for Harry’s. Was your hotel Bjork? I read a post of yours referring to it. Just settling down for Villa v Leicester, hopefully a big home win!

      • Hotel Bjork is expensive and in the city centre. Best Western sent us to Fosshotel at Raudarárstígur 37, 105 Reykjavík, Iceland. It is a chain hotel but very good. Warm, comfortable and a very good breakfast.

  5. Pingback: Weekly Photo Challenge: Ephemeral – Lost Luggage | Have Bag, Will Travel

  6. Rosa Ave Fénix

    You know,,, trawelling sometimes give us problems with luggage. I haven’t bee in Iceland if I go… I’ll ask you for information!!!! Thanks and cheers!!!!

  7. Sometimes problems like to come at the same time altogether, but I am glad you got your bags in the end.

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